Shipping & Returns

Shipping price is calculated by weight. To see the shipping price, just add item to the cart, it will show the price of all the choices of shipping that you will be able to select when you check out.
99% of our orders are delivered within 2-4 working days after we receive the full payment.
Backorders and out of stock
items will be shipped as they become available.
Items ordered from this site are for Shipment only, we have no facilities for collection.
Shoestastic has the right to choose which courier to use for shipping in most cases this is Royal Mail.

 
In the event of not receiving the package or of damage upon shipment,
please notify us within 5 working days after you have received the package. Save all packaging, both inside and out, in case an inspection is necessary. We will process the claim on your behalf.  
Claims for non-delivery can only be be made 31 days  after ordering and not before.

All Shipping costs for returning goods, including shipping back replacement goods must be paid for fully by the customer before the goods are replaced.

Royal Mail UK Second Class Delivery -  Standard Second Class post, normally delivered within 2-4 working days.

Royal Mail UK First Class Delivery -  Standard First Class post, normally delivered within 1-2 working days.

Royal Mail UK Special Delivery 1PM - Next working day if ordered before 2PM.

Euro Delivery -  Delivery anywhere in Europe. Normally delivered within 5-7 working days.

Worldwide Delivery - Normally delivered within 6-12 working days.

Please note we cannot deliver orders to PO Box or BFPO addresses.

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